Frequently Asked Questions

Smart Apple Media FAQs

What discounts do you offer?

The discounts on our non-fiction books begin at 20% and increase with the size of your order.

How much is shipping?

Shipping to you is paid for by Smart Apple Media on orders of $150.00 or more.

How do I place an order?

Ordering

Can I get cataloging for my books?

Yes, downloadable MARC records are free of charge and are available for every order. Peel and stick barcodes and spine labels are available for only $0.25 each.

What type of book bindings are available?

Our non-fiction books are primarily hardcover library bound with a reinforced stitched binding and drill cloth. The bindings on our fiction titles vary and are listed with each individual title.

How are the books shipped?

Our books are shipped by courier or Canada Post and usually arrive at the school/library within 5 to 10 business days of placing the order.

What forms of payment do you accept?

We accept Purchase Orders, Visa, MasterCard, cheque or EFT.

Are my books guaranteed?

All of our books are guaranteed. If you are not happy with your order, the books can be returned as long as they have not been processed. Damaged and defective books will be replaced.

What is Smart Apple Media doing to keep me safe?

Who is Smart Apple Media?

In 1963, in Collingwood Ontario, John Saunders started a book business as an off shoot of his father's stationary and office equipment store. John started taking selections of books out to local schools for librarians and teachers to have a look at before placing orders. The catalyst to future successes came when John made an arrangement with a few larger publishers in Toronto, to stock quantities of titles, which he then took into schools and allowed them to keep for immediate use. The business continued to grow and by 1970 the company was known as a wholesaler with 3 sales people and 8 people inside covering close-to-home counties and Northern Ontario. Continuing to go farther and farther afield, in 1985 John made the change from being a wholesaler to being an exclusive publisher's agent.

In 1988 John started a telephone sales company in Canada with much success. From a modest start of 6 people, we now employ many people across Canada. Over the years we have broadened our relationships with publishers from around the world. Today books from the US to the UK, from Canada to Australia, and places in between, grace our preview program to bring librarians and students alike the very best books the world has to offer. This could not be done without our most valued asset, you, our customer!